Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Customer Experience Strategy on FacebookShare Customer Experience Strategy on TwitterShare Customer Experience Strategy on LinkedinEmail Customer Experience Strategy link
Council would like customer feedback in relation to recent interactions with Council as part of the development of our Customer Experience Strategy. We are seeking our Communities input via a voluntary customer experience survey.
The purpose of our customer experience survey is to collect vital feedback which will be used to assist in measuring and improving your customer experience and developing our new Customer Experience Strategy.
Cessnock City Council has engaged Proto Partners to assist Council with this survey and the development of our strategy.
Customers can opt in to receive a call to provide additional feedback and suggestions by voluntarily supplying your name and contact number to Proto Partners. All feedback will be provided and collated by Proto Partners with the key themes and outcomes presented to Council.
Customers are able to participate in the survey until Friday 23 June 2023.
More information about Cessnock City Council’s Privacy Management Plan, is available on Council’s website Privacy Management Plan.
Frequently Asked Questions
You can see a list of questions asked around this Strategy by clicking here.
Survey consists of 4 questions and will take 4 minutes to complete.
Council would like customer feedback in relation to recent interactions with Council as part of the development of our Customer Experience Strategy. We are seeking our Communities input via a voluntary customer experience survey.
The purpose of our customer experience survey is to collect vital feedback which will be used to assist in measuring and improving your customer experience and developing our new Customer Experience Strategy.
Cessnock City Council has engaged Proto Partners to assist Council with this survey and the development of our strategy.
Customers can opt in to receive a call to provide additional feedback and suggestions by voluntarily supplying your name and contact number to Proto Partners. All feedback will be provided and collated by Proto Partners with the key themes and outcomes presented to Council.
Customers are able to participate in the survey until Friday 23 June 2023.
More information about Cessnock City Council’s Privacy Management Plan, is available on Council’s website Privacy Management Plan.
Frequently Asked Questions
You can see a list of questions asked around this Strategy by clicking here.
Survey consists of 4 questions and will take 4 minutes to complete.
Page last updated: 16 Jun 2023, 03:06 PM
Lifecycle
Open
Customer Experience Strategy is currently at this stage
This consultation is open for contributions.
Under Review
this is an upcoming stage for Customer Experience Strategy
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Customer Experience Strategy
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
The personal information (e.g. Name and contact details) provided in your feedback survey is being collected in the processing of your submission relating to providing customer feedback in the development of the draft Customer Experience Strategy.
The information collected will be used for the purpose outlined, related administrative functions, compliance and complaint handling, internal auditing, and in accordance with Council's Privacy Management Plan(External link) and Privacy Statement(External link) which can be found on Council's website.
Intended Recipients
Relevant Council officers, councillors and associated consultant.
Supply
Supplying personal information in your submission is only required voluntarily.
Consequence of non-provision
You can voluntarily participate without providing personal information. If you do not supply your personal information e.g. name and phone number, consultants associated cannot contact you to provide additional information in relation to your customer experience with Council.
Disclosure
Your information may also be disclosed to consultants associated with this project.
Storage and Security
Your personal information will be kept in Council's Information Management System in accordance with the relevant legislation. Council's address is 62-78 Vincent Street CESSNOCK NSW 2325. It will also be kept in accordance with the associated consultant’s privacy policy Privacy | Proto (protopartners.com.au)
