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Council aims to have a fair and reasonable complaint handling process, as set out in the Complaints Handling Policy and Procedure. Principles include that we review complaints, respond to issues raised with objectivity and fairness, and manage the complaint process and parties involved appropriately.
As part of the regular review of Council’s Complaints Management Framework, these documents have been reviewed to ensure alignment with the Australian Standards.
Council Administration Building - 62-78 Vincent St, Cessnock NSW 2325
How to make a submission
You can make a submission using the online form located below orclicking this link.
Should you intend to make a submission on the draft policy in writing you may do so by 5:00pm on 27 May, 2024. Please quote “Complaints Handling Policy Review 2024". Submissions should be addressed to The General Manager and can be submitted via:
Council aims to have a fair and reasonable complaint handling process, as set out in the Complaints Handling Policy and Procedure. Principles include that we review complaints, respond to issues raised with objectivity and fairness, and manage the complaint process and parties involved appropriately.
As part of the regular review of Council’s Complaints Management Framework, these documents have been reviewed to ensure alignment with the Australian Standards.
Council Administration Building - 62-78 Vincent St, Cessnock NSW 2325
How to make a submission
You can make a submission using the online form located below orclicking this link.
Should you intend to make a submission on the draft policy in writing you may do so by 5:00pm on 27 May, 2024. Please quote “Complaints Handling Policy Review 2024". Submissions should be addressed to The General Manager and can be submitted via:
